WHO ARE WE?
WHAT TYPE OF INFORMATION DO WE COLLECT?
WHY DO WE PROCESS YOUR PERSONAL DATA AND WHAT ARE THE LEGAL GROUNDS FOR IT?
WHERE IS YOUR PERSONAL DATA STORED?
PERSONAL DATA RETENTION:
THIRD-PARTY SERVICES:
Some of the third-party services that we are currently using are:
Matomo Analytics:
Matomo is an all-in-one web analytics platform designed to give us insights and evaluate the full user-experience of our visitor's behaviour with Matomo's Conversion Optimization features, including Heatmaps, Sessions Recordings, Funnels, Goals, Form Analytics and A/B Testing. Matomo can be configured to automatically anonymise data so we don't process any personal data.
Purpose: users statistics about our website visitors;
Legal ground for processing: Article 6 (1) (f) GDPR /processing is necessary for the purposes of the legitimate interests pursued by the controller/
Provider's Privacy Policy: https://matomo.org/gdpr/
Paypal:
We process payments made by our users via Paypal a reputable payment service provider.
Purpose: receiving payments from our users;
Legal ground for processing: Article 6 (1) (b) GDPR / processing is necessary for the performance of a contract to which the data subject is party/;
Provider's Privacy Policy: https://www.paypal.com/en/webapps/mpp/ua/privacy-full#Updated_PS
Sendgrid:
We use Sendgrid for our email campaigns.
Purpose: sending e-mails to our users, including notifications or newsletter;
Legal ground for processing: Article 6 (1) (b) GDPR / processing is necessary for the performance of a contract to which the data subject is party/; Article 6 (1) (f) GDPR /processing is necessary for the purposes of the legitimate interests pursued by the controller/
Provider's Privacy Policy: https://sendgrid.com/policies/privacy/
Google:
We use several services, provided by Google, including services provided by Google Ireland Limited, as well as those provided by Google LLC, these services include Google Analytics, Google Analytics Ads, Google Tag Manager, Google Search Console, Google reCaptcha and Google Maps. Please note that similar to Amazon, Google is also certified under both the EU-U.S. Privacy Shield frameworks and their certifications can be viewed on the Privacy Shield list- https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.
Purpose: usage analysis, marketing and personalized advertising, ad delivery and reporting across multiple sessions and devices;
Legal ground for processing: Article 6 (1) (f) GDPR /processing is necessary for the purposes of the legitimate interests pursued by the controller/ or on the basis of your consent where such is required..
Provider's Privacy Policy: https://policies.google.com/privacy
Tawk.to
Purpose: We use Tawk.to's services in order to provide real-time customer support to our customers. The chat-function that Tawk.to provides gives users the opportunity to connect with their clients or with us.
Legal ground for processing: Article 6 (1) (b) GDPR / processing is necessary for the performance of a contract to which the data subject is party/; Article 6 (1) (f) GDPR /processing is necessary for the purposes of the legitimate interests pursued by the controller/
Provider's Privacy Policy: https://www.tawk.to/privacy-policy/
DO WE USE COOKIES?
A cookie is a small text file that a website saves on your computer or mobile device when you visit our website. We may gather information through files such as cookies or log files on the browsing habits. Cookies are files by the website and stored on the user's browser through a web server for the maintenance of the browsing session by storing the IP address of the user (of his or her computer) and other possible browsing data.
We use several type of cookies:
We use them in order to to measure and analyse user browsing on our website. Analytics cookies allow us to monitor and analyse the behavior of users on our website. Web analysis does not allow information like your names or email address to be obtained. The only information obtained relates to the number of users that access the website, the number of pages seen, the frequency and repetition of the visits, their duration, the browser used, the operator providing the service, the language, the device used or the city to which the IP is assigned. We use the described cookies via Google Analytics (a service, provided by Google Inc.) and other services provided by Google, as well as via our own cookies managed by us.
Google Analytics collects first party cookies, as described above. The information collected using these cookies is sent to Google and is used to evaluate how our web page is being used (for statistics purposes). We will not associate any data gathered with any personally identifying information. We will not link or seek to link any cookie information with any IP address or with the identity of a computer user. Besides the analytics and statistics purpose, we might use advertising cookies to deliver ads that we believe are more relevant to you and your interests. We use the services of Google and you can read more about their policies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage https://policies.google.com/privacy
These are all the cookies we use:
Cookie name | Type of cookie | Expiry period | Cookie purpose description | Are we obliged to request for prior consent from you for this cookie? |
__cfduid | HTTP, Necessary* | 1 year | Used by the content network, Cloudflare, to identify trusted web traffic. | No. |
cf_use_ob | HTTP, Necessary* | 1 day | Used to detect if the website is in accessible, in case of maintenance of content updates - The cookie allows the website to present the visitor with a notice on the issue in question. | No. |
PHPSESSID | HTTP, Necessary* | Session | Preserves user session state across page requests. | No. |
_ga | HTTP | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Yes. |
_gat | HTTP | 1 day | Used by Google Analytics to throttle request rate. | Yes. |
_gid | HTTP | 1 day | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Yes. |
_pk_id# | HTTP | 1 year | Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | Yes. |
_pk_ses# | HTTP | 1 day | Used by Matomo analytics platform to track page requests from the visitors during sessions. | Yes. |
Collect | Pixel | Session | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | Yes. |
sp.tinymce.com | Pixel | Session | TinyMCE is a so called WYSIWYG editor for editing pages. WYSIWYG stands for What You See Is What You Get. It works similar to a word processor, where you can select the style for the content and see how it is going to look on the page. | Yes. |
*Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
You can control or delete cookies if you wish - through the options of your browser. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. Be informed that doing so may prevent you from taking full advantage of the website.
You may read more information about cookies at: https://www.allaboutcookies.org/
WHAT RIGHTS DO YOU HAVE?
The General Data Protection Regulation grants you numerous rights with respect to your personal data: right of access, correction, erasure, restriction of processing, objection and data portability, request a copy of your personal data.
We will not require you to pay any fee to accessing your personal information or to exercise any of the other rights and yet we may charge a reasonable fee if your request/requests is/are clearly unfounded or excessive. Any questions or requests related to this Policy shall be addressed at: info@privacy-officers.eu
If you want to submit a complaint, you can do this in your relevant data protection authority as you can find a list of all EU data protection authorities here although we would prefer if you contact us directly so that we can promptly resolve the issue:
https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
CHANGES TO THIS DATA PROTECTION & COOKIE POLICY:
We reserve our right to change and update this Policy at any time. We may also notify data subjects or our clients in case we make some substantial updates.
CONTACT INFORMATION OF OUR EU REPRESENTATIVE UNDER ART. 27 OF THE GENERAL DATA PROTECTION REGULATION:
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